Client Satisfaction Measurement Survey

Help us improve our services. Your feedback is anonymous and valuable.

Step 1 of 7Introduction

Welcome

Dear Citizen/Clients (Mahal na Mamamayan/Kliyente)

Isabela State University is dedicated to providing quality, effective, and efficient services. Your honest feedback helps us serve you better. Please answer truthfully based on your experience. Thank you.

Ang Isabela State University ay nakatuon sa dekalidad at mahusay na serbisyo…

Demographic Profile

Name of Client (optional)

Contact Number (optional)

Age *

Sex *

Region of Residence

Client Type *

Office / College Visited

Options depend on your Client Type.

Select Office/College

IS: —

Service availed (Serbisyong nakuha)

Options are based on the office you selected in the previous step.

Citizen's Charter (CC)

CC1: Awareness of CC *

CC2: Visibility *

CC3: Helpfulness *

Service Quality Dimensions

Select the option that best corresponds to your answer.

SQD0. I am satisfied with the service that I availed. *

SQD1. I spent a reasonable amount of time for my transaction. *

SQD2. The office followed the transaction's requirements and steps based on the information provided. *

SQD3. The steps (including payment) I needed to do for my transaction were easy and simple. *

SQD4. I easily found information about my transaction from the office's website. *

SQD5. I paid a reasonable amount of fees for my transaction. *

SQD6. I feel the office was fair to everyone (no favoritism) during my transaction. *

SQD7. I was treated courteously by the staff and they were helpful. *

SQD8. I got what I needed, or denial was sufficiently explained to me. *

Comments & Suggestions

You may contact the PACD Office (ISU Cauayan Campus) — pacdcauayan@isu.edu.ph • Globe: 0954-457-4727 • Smart: 0968-521-3940